Verizon’s Fee Flip Flop Signals Deep Trouble
31 Dec 2011
Verizon’s “convenience fee” is more than just a stupid mistake, it’s a symptom of how unsustainable business has become. A quick summary: Thursday Verzon put a $2 fee on customers who pay their bills with a credit card one-bill-at-a-time. While this move targeted very specific customer behavior, there was a general outcry on social media. […]
