When you think about the healthcare experience what do you think about? Better doctors? Better diagnosis? What about more comfortable hospital stays? Yale New Haven Hospital created an app experience to help patients communicate with nurses about the comfort of their stay. In just six months they saw measurable improvements in the patients perspective of hospital […]
I’ll be speaking at Harvard Medical School at a FHIR Applications Roundtable sponsored by HL7. It’s a great opportunity and I really believe that the groundwork being set now is going to create a healthier world in the coming years.
Very thoughtful video, expertly produced by The Economist: A couple of interesting observations about the video: I love how Faith describes her organization and what they do as “applied futurism”. I often use similar terminology in my day-to-day, in that I don’t just evangelize ideas, but I connect them back to actionable steps and activities. […]
I’m still deeply considering the Customer Experience content that I created and delivered at Banrisul. A few weeks ago I wondered if I could train our sales people on the content. I’d have to develop a methodology rather than just share some slides, but the idea would be to help our sales people speak the […]
Uber will begin monitoring driver behavior to improve driver safety. This is mostly an “I told you so” post. I wrote of this idea in September of 2014 (holy cow time flies!). There’s so much more that can be done by Uber, including lowering their insurance costs, as a result of what’s nominally called IoT […]
In this post, I some incredible reviews of my recent keynote at the Banrisul IT Forum in Brazil where I presented to a huge audience of people trying to understand how IT is going to change as a result of Digital Transformation.