A tweet summarizes one millennial’s view on the pre-search internet era. Of course, most companies that I have spoken to are still pre-search on their intranets. Worse yet, they don’t even realize it as a problem.
You can do it right, or you can fake it until you make it. Unfortunately for enterprise software there’s a lot more of the later than the former happening. RIM was blind to the iPhone Over the weekend in anticipation of a new book on Research in Motion there were a lot of excerpts floating around twitter on […]
“Evidence based user experience research” company Nielsen Norman Group declares “Deck of Cards Works Best” for Apple Watch experiences. This is false. It may work, but only for people without imagination of the possibilities presented by the new Watch form factor.
This funny screen shot shows, in part, the great patience my wife has for the way my brain works. Of course it also shows how my brain works. This time, I noticed how iMessage on the Apple Watch is different/better than on the iPhone for New Yorkers who ride the subway.
Until someone starts to really focus on the details of each and every interaction that the consumer has with the medical system (including both medical & insurance communities), customer experience is going to remain maddening.
Here are two examples that would make a great place to start.
I decided to take my new Apple Watch in for a diagnostic check at the Soho Genius Bar. Here’s what I learned and what you need to know if you need take yours to a Genius.