Was flipping channels last night and scrolled past Bloomberg West. Some Executive Director from Chase Bank was talking about ApplePay.
Tangent: Empathic Listening
One of the things I really liked about how he answered questions was that he was connected to the conversation. Any time someone asked a question based on personal experience, he empathized with the questioner. For example, when someone asked “I’ve had a Chase card compromised by fraud, so I’m curious how ApplePay changes that”… he responded “I’m sorry to hear that, it’s terrible when that happens” before getting into ApplePay. That’s good technique.
Back on point…
This executive director was proud that they had 17.5 million mobile downloads of their banking app. (We all know how I feel about banking apps.)
Sounds impressive, right?
Maybe. Though not when he dropped the next statistic: [Read more…]