API’s for a More Personal Customer Relationship

API’s present a great oppor­tu­nity to change the way tech­nol­ogy solu­tions are deliv­ered to the mar­ket. For a few days, I’ve been talk­ing a lot about how API’s enable com­pa­nies to abstract out the user expe­ri­ence of their mobile apps from their core back end sys­tems as a way to cre­ate more per­sonal con­nec­tions with cus­tomers and to drive more value out of mobile applications.

Coin­ci­den­tal to my pulling out this par­tic­u­lar soap box, Ama­zon & Sam­sung announced a great exam­ple of how this works.

Ama­zon is cre­at­ing a “spe­cial app for Sam­sung”… With a whole new busi­ness model specif­i­cally tar­get­ing Sam­sung cus­tomers – it’s not just a “white label Ama­zon book store”, it’s a whole new model – read­ers can choose one book a month for free out of a selec­tion that Sam­sung decides.

How would this work for a bank?

Per­haps the bank is focused on busi­ness clients. They real­ize that one of the ways they com­pete is by cre­at­ing a more per­sonal rela­tion­ship with cus­tomers than their com­peti­tors can create.

With API’s, it’s pos­si­ble to cre­ate a cus­tom app for their largest cus­tomers tai­lored to their indi­vid­ual needs and the spe­cific fea­tures of the bank that the cus­tomer is signed up to use. Such a per­son­al­ized app strength­ens the rela­tion­ship between the bank and their cus­tomer. It’s lets the cus­tomer more eas­ily extract value from the bank because the app is tai­lored to their needs.

It goes with­out say­ing [Read more…]

Samsung Fingerprint Hacked Exposes Paypal

Read down to the bot­tom of BGR’s post about Samsung’s fin­ger­print being hacked.

See the part that says:

We can sim­ply deac­ti­vate the key from a lost or stolen device, and you can cre­ate a new one.

Reminds me of this story about Fedex ship­ping fraud, where Fedex prob­a­bly thought:

We’ll email a user each time their account details change so that if the accounts has been com­pro­mised & details fraud­u­lently changed, we’ll know and be able to sim­ply re-secure the account.

It’s the word “sim­ply” that really gets me riled up. You see… Fedex couldn’t sim­ply lookup my account by email address, so we couldn’t fig­ure out what account was com­pro­mised. I can’t believe I’m the first vic­tim with a sim­i­lar story.

It’s never as sim­ple as it sounds, and that’s a huge risk to orga­ni­za­tions think­ing about mobile payments.

The Importance of API’s & Software to Banks

Lis­ten to any bank ana­lyst call and exec­u­tives will be talk­ing about tech­nol­ogy and/or how they’re com­pet­ing with sil­i­con val­ley. Even if you don’t lis­ten, but sim­ply pay atten­tion to what’s hap­pen­ing you’d real­ize that banks are just soft­ware com­pa­nies with bank­ing licenses.

Most of us have heard of Square. The mobile phone & tablet acces­sory that lets any­one accept credit cards. Of course, if you lis­ten to how they talk about them­selves, they’re a pay­ment plat­form. (Sounds like a bank would want to be a pay­ments plat­form, right?) [Read more…]

The Right Mobile App for Your Business

Green Screen

How well would air­line kiosks have done if they were sim­ply “self-service green screens1”?

Why does any­one think mobile is about repli­cat­ing the desk­top experience?

  1. Green screens are the main­frame ter­mi­nals used by the peo­ple behind the coun­ters at air­ports []

What is an Enterprise App Store?

How to Make an App Software Tile Wall of Apps IconsYes­ter­day, some­one said I was “thought provoking.”

Thought I hadn’t thought about it before, being thought pro­vok­ing would be my main objec­tive the large major­ity of the time. Mostly because I’d like to be invited back to poke around in those thoughts & see what pops out.

I feel a lit­tle clar­ity. Kinda like when I real­ized my true core com­pe­tency. Once real­ized, it’s been easy (eas­ier?) to do bet­ter work. To cel­e­brate, I thought I’d try to write a thought pro­vok­ing post. And since I believe a great way to be thought pro­vok­ing is to ask an obvi­ous ques­tion about some­thing the audi­ence can relate to, that’s what I’ll do.

Get Ready to Be Thought Provoked

I won­der if Apple has an enter­prise app store that mim­ics their game-changing pub­lic one?

Before you think what I’m ask­ing, pause. Breathe (from your belly).

I don’t care if they have a piece of tech­nol­ogy, some fea­tures & func­tion­al­ity, that allows IT to put apps some­where that users can find & down­load them. (What all ven­dors call an Enter­prise App Store.)

Isn’t that what an app store is? It is, but again, pause.

Is that ALL it is?

What about [Read more…]