“Evidence based user experience research” company Nielsen Norman Group declares “Deck of Cards Works Best” for Apple Watch experiences. This is false. It may work, but only for people without imagination of the possibilities presented by the new Watch form factor.
This funny screen shot shows, in part, the great patience my wife has for the way my brain works. Of course it also shows how my brain works. This time, I noticed how iMessage on the Apple Watch is different/better than on the iPhone for New Yorkers who ride the subway.
Until someone starts to really focus on the details of each and every interaction that the consumer has with the medical system (including both medical & insurance communities), customer experience is going to remain maddening.
Here are two examples that would make a great place to start.
I decided to take my new Apple Watch in for a diagnostic check at the Soho Genius Bar. Here’s what I learned and what you need to know if you need take yours to a Genius.
Enterprise software is changing dramatically to a services driven model delivered over the cloud. It’s interesting to realize that just because a company is a software/technology company doesn’t mean it understands cloud infrastructure.
Two great networking tips I heard on the Eventual Millionaire podcast the other day. Really easy and fun tips, don’t miss them.