UX Discord

I’ve now added credit cards from three dif­fer­ent banks into Apple­Pay — Amer­i­can Express, Citibank, and Chase. Two of the cards pro­vided a bril­liantly sim­ple expe­ri­ence for adding cards. One did not. Of those three banks, I saw one on TV talk­ing about how great their expe­ri­ence was. The con­text was how the bank will com­pete when Apple­Pay is the same for […]

Simple Observation About TouchID

I’m glad we’ve been acquired by [big com­pany] but I worry about hav­ing enough resources now to get our job done.” (said no one ever in the his­tory of tech­nol­ogy acqui­si­tions) The com­mon thought is that big com­pa­nies have more, not fewer, resources to apply to prob­lems. Why is it then that small com­pa­nies like Day One, […]

Adapting to Digital Change

I deliv­ered a webi­nar with one of my tal­ented CA col­leagues, Tyson Whit­ten. The topic, using API’s to delight cus­tomers, focused on finan­cial ser­vices. I pre­sented a hand­ful of inno­v­a­tive, real-world use cases, which Tyson backed up with some tech­ni­cal know-how and prod­uct archi­tec­ture. It’s about an hour long. Before invest­ing the hour, if you like, you can […]

Numbers that I simply can’t believe

Was flip­ping chan­nels last night and scrolled past Bloomberg West. Some Exec­u­tive Direc­tor from Chase Bank was talk­ing about Apple­Pay. Tan­gent: Empathic Lis­ten­ing One of the things I really liked about how he answered ques­tions was that he was con­nected to the con­ver­sa­tion. Any time some­one asked a ques­tion based on per­sonal expe­ri­ence, he empathized with the questioner. […]

The Only 2 Things You Need to Know About Apple Watch

A totally abbre­vi­ated post on the  Watch, mostly writ­ten just “for the record“1. I started accu­mu­lat­ing Apple stock when I saw the iPhone in NYC. AT&T sim­ply didn’t work, yet I noticed the phones every­where in spite of AT&T’s suck­i­ness. Tehni­cally, I started buy­ing Apple stock after the iPhone though. I believe you’re run­ning out of run­way to buy […]

CA Blogging Update

You might have noticed that I’ve been quiet lately. Well, it’s not just the sum­mer­time blues. It’s taken some time, but I’ve finally con­nected with the right team at CA to help me have a proper blog. I’m proud to be con­tribut­ing to a bunch of really smart peo­ple over at CA’s cor­po­rate blog. I’m not sure how […]