API’s for a More Personal Customer Relationship

API’s present a great oppor­tu­nity to change the way tech­nol­ogy solu­tions are deliv­ered to the mar­ket. For a few days, I’ve been talk­ing a lot about how API’s enable com­pa­nies to abstract out the user expe­ri­ence of their mobile apps from their core back end sys­tems as a way to cre­ate more per­sonal con­nec­tions with cus­tomers and to drive more value […]

Samsung Fingerprint Hacked Exposes Paypal

Read down to the bot­tom of BGR’s post about Samsung’s fin­ger­print being hacked. See the part that says: We can sim­ply deac­ti­vate the key from a lost or stolen device, and you can cre­ate a new one. Reminds me of this story about Fedex ship­ping fraud, where Fedex prob­a­bly thought: We’ll email a user each time their account details […]

The Importance of API’s & Software to Banks

Lis­ten to any bank ana­lyst call and exec­u­tives will be talk­ing about tech­nol­ogy and/or how they’re com­pet­ing with sil­i­con val­ley. Even if you don’t lis­ten, but sim­ply pay atten­tion to what’s hap­pen­ing you’d real­ize that banks are just soft­ware com­pa­nies with bank­ing licenses. Most of us have heard of Square. The mobile phone & tablet […]

The Right Mobile App for Your Business

How well would air­line kiosks have done if they were sim­ply “self-service green screens1”? Why does any­one think mobile is about repli­cat­ing the desk­top expe­ri­ence? Green screens are the main­frame ter­mi­nals used by the peo­ple behind the coun­ters at airports [↩]

What is an Enterprise App Store?

Yes­ter­day, some­one said I was “thought pro­vok­ing.” Thought I hadn’t thought about it before, being thought pro­vok­ing would be my main objec­tive the large major­ity of the time. Mostly because I’d like to be invited back to poke around in those thoughts & see what pops out. I feel a lit­tle clar­ity. Kinda like when I real­ized my true core […]

Radio Shack: What Could Have Been

Some time ago, I came home from the gym and explained what I thought Radio Shack should do to become rel­e­vant again. My thoughts were trig­gered by a funny Onion arti­cle I saw: Even the CEO Can’t Fig­ure Out How Radio Shack is Still in Busi­ness. At the time, it was a long story. Then, I guess about a year ago now, […]