25 Jan 2012
McDonald’s social media failure this week is a good case study for understanding how business is changing (or represents my wishful thinking about how I’d like it to change). I’ll call this the “old way of thinking” and the “new way of thinking”. In short, McDonald’s initiated a social media campaign on twitter. People were […]
20 Jan 2012
Many of you know that I believe the structure of work as we know it is changing dramatically. A generation ago, our employers provided a second home. A second family. A second school. We’d get a full time paycheck, with benefits. We’d have a choice of career development, and almost guaranteed employment. Our co-workers were […]
10 Jan 2012
So, I have this problem with Apple that doesn’t boil down to “I’m not doing things the way they designed”. You see, I want to use my iCloud email address as my primary address in iCloud. However, I setup my original iTunes account using my gmail address, and there is apparently no way to remove […]
31 Dec 2011
Verizon’s “convenience fee” is more than just a stupid mistake, it’s a symptom of how unsustainable business has become. A quick summary: Thursday Verzon put a $2 fee on customers who pay their bills with a credit card one-bill-at-a-time. While this move targeted very specific customer behavior, there was a general outcry on social media. […]
29 Dec 2011
I’d laugh at HP if I thought they were the only company so dysfunctional around the tablet movement.
