Leadership

Apple University

Many of you know that I believe the struc­ture of work as we know it is chang­ing dra­mat­i­cally. A gen­er­a­tion ago, our employ­ers pro­vided a sec­ond home. A sec­ond fam­ily. A sec­ond school. We’d get a full time pay­check, with ben­e­fits. We’d have a choice of career devel­op­ment, and almost guar­an­teed employ­ment. Our co-workers were […]

The Cost-Value Conundrum

Let’s start with a rid­dle. Imag­ine that you are respon­si­ble for your company’s tele­phone infra­struc­ture and are tasked with buy­ing a whole new sys­tem. You’re given just one cri­te­ria on which to eval­u­ate your choices, cost. What sort of tele­phone sys­tem do you buy? I’ll get to the answer in a sec­ond (this is called “building […]

People, Not Resources

I’ve got a bit of a rant in my head, though I sus­pect it makes me sound old. I can’t help but think about how the world has changed, though in fact, I don’t really know if it’s the world or me that’s changed. I’m work­ing on a new project around reg­u­la­tory com­pli­ance in the […]

The #1 Key Guiding Principle for Success

I’ve blogged about this before. Sev­eral times. You get what you mea­sure. Any sales man­ager knows this. I can’t help but make this obvi­ous com­ment after read­ing an inter­est­ing arti­cle about a new school pro­gram in Ari­zona. (This link is to their mobile page, which is great if you use Instapa­per to read it later.) This program […]

The First Step in Retail Banking Innovation…

Is defin­ing your mar­ket. I love Apple. Clearly they define their mar­ket very dif­fer­ently than Black­berry. This def­i­n­i­tion dri­ves their strat­egy. In fact, it dri­ves both com­pa­nies strate­gies. And, like Rush used to sing — Not mak­ing a deci­sion is still a deci­sion. (or some­thing like that) Let me ask a ques­tion, and keep this as […]