IDC says it’s about becoming ‘customer first’. Digital transformation is a customer-centric business strategy (Sandra Ng, Group Vice …
Digital Transformation
Digital Transformation is a marketing word that's thrown around too liberally, making Digital Transformation efforts difficult to design or measure. I have some strong opinions on what Digital Transformation is, and my conviction is only getting stronger over time.
NY Open Office Space
When I worked at Barclays, they jammed us in with about 2-3' of personal space on each side. There was someone opposite us, and someone …
Details Matter
Microsoft Word has taken sides... and they're marking two spaces after the period as an error. Finally. This makes me happy, because I …
The Most Unbelievable Online Shopping Experience
You see how I did that with the title. Here you are probably thinking I'm going to share something amazingly good someone has done. I'm …
Opportunity Everywhere
Software is harder than it looks, and integration in particular is complex. Because it's not about "integration" but "integration at scale". …
Explore Digital Possibilities
First Google and Facebook moved their conferences online. Yet Apple remained silent. Finally, we heard from Apple. They didn't just …
It’s Just Business
They used to be 'mobile phones'... not just phones. I even remember when it used to be 'color TV'. Now it's just TV. In fact, now we have …
Native Apps vs Write-Once, Run Everywhere
I'm not as technical as I wish. So you need to read this by Dropbox: The (not so) hidden cost of sharing code between iOS and …
On Apple Card and Money
Been chewing on this one for a while. I like it, but it's more about writing something so when the future happens I can point to something …