If I had asked people what they wanted, they would have said faster horses.
- Reminds me of one of my favorite sayings… “just because I’m paranoid doesn’t mean they’re not out to get me.” [↩]
Retail banking technology is fundamental to the next generation of banking products. KPMG have recently released Banking Outlook 2014: An Industry at a Pivot Point which makes a good case for some industry-wide changes that will force banks to adapt. If you don’t have time to read the report (it’s about 30 pages, but with somewhat sparse text) I suggest skimming the executive summary in the press release.
I thought I’d connect the business drivers behind the pivot to technology initiatives that I’d recommend to support them. (I guess this week I’m thinking about how to get business & IT better aligned.)
Here’s an intro to the report:
The following quote from the video struck me:
Banks are not designed to provide [the services they need to provide going forward] in a meaningful way.
Why not? [Read more…]
My brain is fried. I have a lot of good observations, observations that in fact would link to a great stream of thought. Unfortunately, I’m simply going to share the observations to try to break through the muck in my brain. This observation is focused on knowing how to ask good questions, that is, questions from the perspective of IT’s business partners.
I was watching the news the other night when the newscaster asked something like:
Well, the website works in Maine. Why can’t they just take the Maine one, change Maine to Oregon and be done with it?
It was a piece on Oregon’s healthcare exchange. The exchange has cost hundreds of millions of dollars, but hasn’t been able to accept a single online registration for coverage (though the deadline for doing so had passed).
If you know anything about technology, the question above is so far beyond ridiculous that you can’t even see it in the rearview mirror. I mean, I could give you a hundred reasons why you can’t just ‘switch state names & go’.
The thing is [Read more…]
Who ever thought that technology would become such a deep part of ‘our culture’s conversation’?
Who ever thought the President of the United States would apologize for a failed web site?
A parable is a succinct, didactic story, in prose or verse, which illustrates one or more instructive lessons or principles.
Last week’s story about Yale’s students creating a “better” online course catalog is a parable for everything happening in IT today.
It’s worth reading in order: [Read more…]