My brain is fried. I have a lot of good observations, observations that in fact would link to a great stream of thought. Unfortunately, I’m simply going to share the observations to try to break through the muck in my brain. This observation is focused on knowing how to ask good questions, that is, questions from the perspective of IT’s business partners.
Today’s Story: Healthcare
I was watching the news the other night when the newscaster asked something like:
Well, the website works in Maine. Why can’t they just take the Maine one, change Maine to Oregon and be done with it?
It was a piece on Oregon’s healthcare exchange. The exchange has cost hundreds of millions of dollars, but hasn’t been able to accept a single online registration for coverage (though the deadline for doing so had passed).
If you know anything about technology, the question above is so far beyond ridiculous that you can’t even see it in the rearview mirror. I mean, I could give you a hundred reasons why you can’t just ‘switch state names & go’.
The thing is [Read more…]