If one person eats a “healthy diet” and another eats an “unhealthy diet” should we charge them the same for health …
What is a (Crypto) Wallet?
The crypto space is complex. Words often get thrown about without deep thought about what they mean. Wallets are a fascinating and important …
Your process or mine?
I had some fraud on my credit card the other day. My experience resolving it is a great example of how to think about customer experience. …
Porn in the enterprise
One would think that after all this time of enterprise connectivity to the internet, the “problem" of porn would have already been solved? …
What does CA do ‘in’ SmartCities
Simple. As with any IoT implementation, value will be created from the ‘smart’ infrastructure by software. CA helps organizations create …
NY IT Leadership Academy Speaker Session
A quick post to share the slides from my talk (and to break my blogging drought!). I hope you enjoy, it's a straightforward short story …
What does it actually mean to support the latest mobile device?
There seem to be two different meanings of the word 'support' when it comes to mobile apps on the latest devices. The way people …
Connected Health
The idea of a connected patient record is a long time coming. When the US federal government started mandating (and funding) electronic …
Reflections on Last Week’s Smart City Symposium
I had the opportunity to address the Smart City International Symposium in Chicago last week. I hope the audience had as much fun listening …