Mobile Voice Response Tree App
Posted on January 10, 2013
Would someone please write this app?
Anyone who dials a company is faced with a maddening tree of choices before finally getting where you need to go. I’m one of those who just hits 0 until I get a person, and while many systems prevent that, they don’t create a positive experience.
I mean, most of the companies I call… calling them is the only time I actually interact with them. Wouldn’t you think they’d want it to be a delightful experience?
How about this for a voice response system app? Let me open the app, pick the destination I want, and dial. Since it knows what I want, it can either automatically hit the right sequence of numbers, or just connect me to the right place directly. My call would be dramatically shorter (I check, it often takes 90 seconds just to get to where you want to be, at which point you enter the hold queue) and everyone would be much happier (people would no longer hit the first sequence that gets them through to a person).
What do you say? Can you please write this app. Not just for me, but for humanity.