2 Simple SaaS Feature Requests

This one goes out to every SaaS ven­dor out there.

Two sim­ple things. (Kidding)

First… just like we’ve come to expect a “sign in with Google” or “sign in with Twit­ter”, add a “sign in with your Cor­po­rate Account” so that I don’t need another username/password. Step one of imple­ment­ing this might be to let me use my cor­po­rate email as a userid, so that at least I don’t need to remem­ber so many dif­fer­ent user IDs.

Next… remap the “help” link on your site to my inter­nal helpdesk, if it’s my helpdesk that’s pro­vid­ing sup­port. If I click on help, I want help not “you have to ask your com­pany that”. How am I sup­posed to know if I need to ask you, or my com­pany? Shouldn’t be my prob­lem as the user. You have an SLA with my com­pany about who does front-line sup­port. Take me out of the equa­tion (please).